Frequently Asked Questions

Take a read through our commonly asked questions.

FAQs


How many apps are included per subscription?

We like to keep things simple! One subscription equals one app. You can have as many subscriptions (apps) as you like. We do not discount for multiple subscriptions.

Why a subscription model?

We wanted our apps to be affordable. The development cost involved in app building is expensive, but this model allows everyone to benefit from technologies that are otherwise reserved to those with big budgets. The added benefit of this model is as long as you have a subscription, you will continue to benefit from our ongoing develop of new features.

What is the difference between Business and Professional apps?

The single greatest difference between Business and Professional plans is the support you receive.
Business apps provide for a fantastic DIY experience.
Professional apps provide you with a dedicated consultant who will custom build your app by working closely with you, understanding your internet presence, brand, website and business objectives. They will be with you to guide you every step of the way.

How will people find my app?

We’ve taken the “crap” and lengthy process out of getting your own app. WOWAPPS enables customers to onboard your app easily.
Your app, once published will be immediately available from the Apple App Store and Google Play Store via WOWAPPS. Your customers simply download WOWAPPS and search for your app name and launch. It’s that simple! They can even pin it to their home screen for easy access.

How does the free trial work?

On the Business plan, you have 28 days to trial your app from the time you publish.
During that time your app will be available via WOWAPPS at no charge for your customers to enjoy. You can cancel your subscription at anytime within this period. If you choose not to cancel within the 28 days, billing will commence from your trial end date.

Can I cancel my subscription at any time?

Of course. If you wish to cancel your subscription, your app will immediately no longer be available to use. We will store your data for three months in case you wish to reactivate your app within that time. Beyond that your app will be permanently deleted.

What if I require a feature not supported within WOWAPPS standard functionality?

The WOWAPPS platform is continually evolving and you benefit from this continued innovation automatically. If, however you require a bespoke feature that we do not offer as standard, we are happy to discuss your specific requirements and quote on the development.

Are there any additional costs involved?

We hate hidden charges as much as you. So here it is… straight up!
There are no additional cost with any of our subscriptions.
As apps are not deployed independently to the Apple App Store or Google Play Store (see FAQ “What is WOWAPPS“) there are no extra charges by Apple or Google.

How do I get people to download my app?

Would a complete marketing & PR kit help? How about some Facebook banners; some Instagram ad images and even print material. When you subscribe to WOWAPPS we provide you with loads of digital and printable banners, stickers and widgets to help tell the world about your new app.
But don’t forget to simply tell the people you built it for. If your app appeals to your customer’s needs and gives them what they want more effectively and efficiently, this will provide them with an enhanced customer experience. They are going to love you for it. Remember consumers today want instant gratification.

How do I measure if my app is working?

Analytics will provide you with a lot of tactical information: open rates; user locations; etc… which presents you with invaluable behavior insights. Success will come down to knowing what is most important to your customer, acting fast on consumer insights and implementing from strategy through to results is key.

Can I export my data?

Absolutely! It’s your data.
Note: Personal data we collect is limited to our Privacy Policy which adheres to the European Union General Data Protection Regulation and the Australia’s Privacy Act 1988 (Cth).

If I need advice on how to do something, do you provide support at no cost?

Yes! As standard we provide step by step video tutorials on how to set up your app; how to edit your app; how to send push notifications; how to set rewards; and hint and tips to get the most out of your app.
We built WOWAPPS to be easy so we have tried to make everything as easy as possible but if you ever have a question we are more than happy to try and help.