Making minor tweaks can have a considerable impact on your average customer spend.I also talked about why these tiny tweaks are where we want to look as venue owners.They’re the low-hanging fruit that we often miss. Yet, they’re also the things that can have the most significant impacts on our bottom lines.Now, let’s get a little more practical with this blog.To start with, there are four factors affecting our average

The Four Factors

Father’s Day is a fun family occasion that’s bursting with potential for restaurant and bar owners. Ideas for Father’s Day events are becoming an increasingly popular way to drive business, with $400 million spent each year treating fathers, stepfathers and grandpas to trips out for food and drink on Father’s Day. If you own or operate a restaurant or bar, this is a fantastic opportunity to reach out to a

7 Restaurant Website Mistakes and How to Avoid Them

SETTLE GRETEL FINDS PERFECT ALL-IN-ONE SOLUTION100%Growth in online orders68%Increase in customer loyalty100%Owner SatisfactionThe ProblemNot long ago, Settle Gretel Café was opening their doors to thirsty and hungry patrons for the first time.As a new venue, there’s always lots to organise; from finalising the menu to ordering and maintaining inventory, staff management, interior furnishings, marketing and much more.It’s essential in this day and age for a venue like Settle Gretel to

Settle Gretel Café Case Study

Father’s Day is a fun family occasion that’s bursting with potential for restaurant and bar owners. Ideas for Father’s Day events are becoming an increasingly popular way to drive business, with $400 million spent each year treating fathers, stepfathers and grandpas to trips out for food and drink on Father’s Day.If you own or operate a restaurant or bar, this is a fantastic opportunity to reach out to a new

7 Restaurant Marketing Promotions for Father’s Day

Streamline your web, app and table ordering to your existing Kounta with Lightspeed POS. Lightspeed can help reduce errors in your ordering process and save you time. With instant menu changes you will be able to start taking orders online within minutes.Improvements At a Glance:Webhooks - WOWAPPS and Kounta now communicate via webhooks. This means as soon as the initial sync is done, all changes you make in Kounta will

AUG2021 Kounta and WOWAPPS Updates

25% increase in reservations 70% Increase in Online Orders  ALL 100% commission-free 1,015 Orders and Counting ​4,507 Online Reservations (And Counting) 100% Commission-free The Problem Vitalia Italian Restaurant in Cairns, QLD, has no shortage of passion, creativity and delicious, authentic pizza and pasta tempters. Before WOWAPPS, this venue didn’t have an online booking or ordering system in place, and instead relied on customers taking the time to call and book

Vitalia Restaurant Case Study

Your online menu design is your restaurant’s presentation of everything you have to offer to your current and potential customers, who find you online. Your restaurant may offer exceptional dishes, but it will all remain in the background if you don’t flaunt it on a menu! If designed well, the online menu can be a definitive advertising tool to stimulate appetite and drive profits through online ordering. Why It’s Important

5 Tips to Design a Menu for Online Ordering

WOWAPPS INCREASED ORDERS BY 83% FOR SMOKIN HOT ’N SAUCY BARBECUE83%Increase in Online Orders$1,058 Saved in fees (and counting)100%Commission-freeThe ProblemSmokin Hot ‘n Saucy Barbecue is a Newcastle food truck serving Texas-style barbequed meat from its permanent location in a laneway on Maitland Road in Islington.The only way to order for those seeking all things meat was by using a cocktail of third-party platforms, which resulted in hard-earned money being wasted

Smokin Hot ‘n Saucy Barbecue Case Study

Since the outbreak of new infections in NSW which began on June 16, 2021 the resulting lockdown has been putting a massive financial strain on a lot of our favourite hospitality businesses. They have been forced to shut their doors for more than a month now and need all the financial support they can get.Luckily, the NSW Government has introduced new grants and extended some of its existing schemes to

NSW COVID-19 Lockdown: Can Your Business Get Financial Support?

BOOKINGS EXPLODE BY 20% FOR THE LANDING BAR & KITCHEN20%Growth in average monthly bookings0Staff Mistakes100%Commission-freeThe ProblemThe Landing Bar & Kitchen is a contemporary restaurant in Honeysuckle, sitting on the edge of the harbour in Newcastle. It’s a popular destination for locals and tourists, but the only way for guests to make bookings was over the phone.With so much demand, the constantly ringing phone was taking too much time away from staff

The Landing Kitchen & Bar Case Study

“I've definitely been saving money, and the team have been really helpful and easy to deal with."- Neil Ghantous,  Owner -  Firehouse GrillFirehouse Grill is a modern Australian and Mediterranean-inspired restaurant in Sydney that has always been popular with customers.Then, COVID-19 hit, and like many venues, owner Neil Ghantous had to act quickly to become COVID compliant.Suddenly faced with restrictions, he found himself having to find ways to save valuable

Firehouse Grill saved over $300 a week with one simple change.

On top of what to an outsider may just look like a food and beverage operation, the truth is, venue managers and owners have to wear more than just one Chef hat.In addition to ensuring your customers have mouth-watering food, you have to also keep a watchful eye over the $ numbers, staff performance, well-being, quality control, marketing and maintain a competitive edge.PLUS let’s not forget learning how to juggle

Story Time: How Customers Experience Table Ordering

Can you believe the year is half over already? Where…where did the time go? June is done and July is here. In saying that, it is time to release what we have been getting up to over the last month.With updates to the whole system, I’m sure there is something here for everyone and of course we have saved our favourite for last… Facebook and Google Code Implementation:With this release, we

July 2021 Updates

What’s better than a pierogi? Not much for Adam and Fiona Veikkanen Polo Restaurant customers. In fact, locals queue up to get their hands on this delicious dumpling from their Polish eatery in Canberra. These owners still wanted to broaden their customer base and drive more sales for their venue, and after the start of COVID-19 (a familiar story for many Australian establishments), they were open to options that really worked.After

POLO RESTAURANT CASE STUDY

Online reviews and how they are handled can determine diners’ decisions and the success of a restaurant.Reviews are a valuable way to showcase feedback to potential customers with in-depth information from others, for relatively low cost and little effort.This feedback can determine whether a potential customer visits your restaurant, what they order and how much they spend.Google reviews help influence customer decisions more than any other review platform, determining your

How Restaurant Reviews Impact People’s Decisions

Marie and the team at The Stone Mill 347. Took back control of their bookings & stopped paying for customers!The Stone Mill 347 in Brunswick East is a charming trattoria that serves rustic Southern Italian food and wine. Combining a cosy ambience with warm service, and fantastic fresh, seasonal ingredients, it’s the kind of place customers prefer to dine in.You would imagine they don’t have many issues getting bookings, but COVID-19

The Stone Mill 347 Case Study.

A constant stream of customers, old and new, are essential for a business to be successful. You might have amazing food, drinks and service, but none of that matters if you don’t market your restaurant properly. If you want to know how to keep customers coming back to your restaurant and bringing in new ones, then keep reading. Here are five sure fire ways to attract customers to your restaurant:

How to Create a Great Food Delivery Experience for Your Customers

ALLY CHOW IS AVERAGING 10+ ADDITIONAL ORDERS EVERY NIGHT IN JUST 6 WEEKS10 Nightly Orders$350+ Additional nightly revenue$0CommissionThe ProblemAlly Chow is a South East Asian inspired Queensland restaurant that was doing well, but had not completely recovered from the dip in orders from the Covid pandemic. Like many privately-owned restaurants, it relied on delivery aggregator apps to drive online sales from new and returning customers. The owners wanted a way to

Ally Chow Case Study

A constant stream of customers, old and new, are essential for a business to be successful. You might have amazing food, drinks and service, but none of that matters if you don’t market your restaurant properly. If you want to know how to keep customers coming back to your restaurant and bringing in new ones, then keep reading. Here are five sure fire ways to attract customers to your restaurant:

5 Tips to Attract Customers to Your Restaurant

Statistics as of June 2021469+App Downloads1067orders in just three months752Bookings since January 2021$23,500Saved in not paying commissionsMeg Anderson has owned and operated Chelsea (VIC) based eatery and bar, Alice Rebels since 2017. She knew they had a great offering for their customers, but needed to GROW it, and FAST – because who has months to wait for results? Not smart venue owners, that’s for sure!Meg first heard about WOWAPPS through their

Wins from Alice Rebels Cafe

There are limitless options when it comes to scheduling and managing restaurant reservations, ultimately technology is the way to go, especially in a post-COVID world.It is important to have specific guidelines set with your reservation process to prevent double booking and limit cancellations by swiftly fitting in new bookings. You can make your restaurant run much more smoothly with reservation software and this also includes staff management. The purpose here is

How to Schedule and Manage Restaurant Reservations