WOWAPPS INCREASED ORDERS BY 83% FOR SMOKIN HOT ’N SAUCY BARBECUE83%Increase in Online Orders$1,058 Saved in fees (and counting)100%Commission-freeThe ProblemSmokin Hot ‘n Saucy Barbecue is a Newcastle food truck serving Texas-style barbequed meat from its permanent location in a laneway on Maitland Road in Islington.The only way to order for those seeking all things meat was by using a cocktail of third-party platforms, which resulted in hard-earned money being wasted

Smokin Hot ‘n Saucy Barbecue Case Study

Since the outbreak of new infections in NSW which began on June 16, 2021 the resulting lockdown has been putting a massive financial strain on a lot of our favourite hospitality businesses. They have been forced to shut their doors for more than a month now and need all the financial support they can get.Luckily, the NSW Government has introduced new grants and extended some of its existing schemes to

NSW COVID-19 Lockdown: Can Your Business Get Financial Support?

BOOKINGS EXPLODE BY 20% FOR THE LANDING BAR & KITCHEN20%Growth in average monthly bookings0Staff Mistakes100%Commission-freeThe ProblemThe Landing Bar & Kitchen is a contemporary restaurant in Honeysuckle, sitting on the edge of the harbour in Newcastle. It’s a popular destination for locals and tourists, but the only way for guests to make bookings was over the phone.With so much demand, the constantly ringing phone was taking too much time away from staff

The Landing Kitchen & Bar Case Study

“I've definitely been saving money, and the team have been really helpful and easy to deal with."- Neil Ghantous,  Owner -  Firehouse GrillFirehouse Grill is a modern Australian and Mediterranean-inspired restaurant in Sydney that has always been popular with customers.Then, COVID-19 hit, and like many venues, owner Neil Ghantous had to act quickly to become COVID compliant.Suddenly faced with restrictions, he found himself having to find ways to save valuable

Firehouse Grill saved over $300 a week with one simple change.

What’s better than a pierogi? Not much for Adam and Fiona Veikkanen Polo Restaurant customers. In fact, locals queue up to get their hands on this delicious dumpling from their Polish eatery in Canberra.  These owners still wanted to broaden their customer base and drive more sales for their venue, and after the start of COVID-19 (a familiar story for many Australian establishments), they were open to options that really

Story Time: How Customers Experience Table Ordering

Can you believe the year is half over already? Where…where did the time go? June is done and July is here. In saying that, it is time to release what we have been getting up to over the last month.With updates to the whole system, I’m sure there is something here for everyone and of course we have saved our favourite for last… Facebook and Google Code Implementation:With this release, we

July 2021 Updates

What’s better than a pierogi? Not much for Adam and Fiona Veikkanen Polo Restaurant customers. In fact, locals queue up to get their hands on this delicious dumpling from their Polish eatery in Canberra. These owners still wanted to broaden their customer base and drive more sales for their venue, and after the start of COVID-19 (a familiar story for many Australian establishments), they were open to options that really worked.After

POLO RESTAURANT CASE STUDY

Online reviews and how they are handled can determine diners’ decisions and the success of a restaurant.Reviews are a valuable way to showcase feedback to potential customers with in-depth information from others, for relatively low cost and little effort.This feedback can determine whether a potential customer visits your restaurant, what they order and how much they spend.Google reviews help influence customer decisions more than any other review platform, determining your

How Restaurant Reviews Impact People’s Decisions

Marie and the team at The Stone Mill 347. Took back control of their bookings & stopped paying for customers!The Stone Mill 347 in Brunswick East is a charming trattoria that serves rustic Southern Italian food and wine. Combining a cosy ambience with warm service, and fantastic fresh, seasonal ingredients, it’s the kind of place customers prefer to dine in.You would imagine they don’t have many issues getting bookings, but COVID-19

The Stone Mill 347 Case Study.

A constant stream of customers, old and new, are essential for a business to be successful. You might have amazing food, drinks and service, but none of that matters if you don’t market your restaurant properly. If you want to know how to keep customers coming back to your restaurant and bringing in new ones, then keep reading. Here are five sure fire ways to attract customers to your restaurant:

How to Create a Great Food Delivery Experience for Your Customers

ALLY CHOW IS AVERAGING 10+ ADDITIONAL ORDERS EVERY NIGHT IN JUST 6 WEEKS10 Nightly Orders$350+ Additional nightly revenue$0CommissionThe ProblemAlly Chow is a South East Asian inspired Queensland restaurant that was doing well, but had not completely recovered from the dip in orders from the Covid pandemic. Like many privately-owned restaurants, it relied on delivery aggregator apps to drive online sales from new and returning customers. The owners wanted a way to

Ally Chow Case Study

A constant stream of customers, old and new, are essential for a business to be successful. You might have amazing food, drinks and service, but none of that matters if you don’t market your restaurant properly. If you want to know how to keep customers coming back to your restaurant and bringing in new ones, then keep reading. Here are five sure fire ways to attract customers to your restaurant:

5 Tips to Attract Customers to Your Restaurant

Statistics as of June 2021469+App Downloads1067orders in just three months752Bookings since January 2021$23,500Saved in not paying commissionsMeg Anderson has owned and operated Chelsea (VIC) based eatery and bar, Alice Rebels since 2017. She knew they had a great offering for their customers, but needed to GROW it, and FAST – because who has months to wait for results? Not smart venue owners, that’s for sure!Meg first heard about WOWAPPS through their

Wins from Alice Rebels Cafe

There are limitless options when it comes to scheduling and managing restaurant reservations, ultimately technology is the way to go, especially in a post-COVID world.It is important to have specific guidelines set with your reservation process to prevent double booking and limit cancellations by swiftly fitting in new bookings. You can make your restaurant run much more smoothly with reservation software and this also includes staff management. The purpose here is

How to Schedule and Manage Restaurant Reservations

It’s a jungle out there and businesses are constantly competing with each other to not only get new customers, but retain previous ones.If you’re asking yourself the question, how can I increase customer retention? Then look no further - here is a list of the five best strategies your restaurant can implement to ensure customers stick around for the long haul.Why is customer retention essential?Firstly, it’s important to understand why

5 Strategies for Restaurant Customer Retention

QR codes are used in a range of different marketing materials these days and they are becoming a lot more popular in the hospitality industry. A lot of our clients at WOWAPPS have been incorporating QR codes into their day-to-day operations to market their website, app and menu.Our clients can incorporate QR codes into business cards, posters, flyers and takeaway bags, as we know just how powerful they can be,

QR Codes: What Are They and How Do You Use Them?

When it comes to restaurants, ‘choice’ is the operative word. Customers today have never had so many options to please the palate, discover the deal, or pay the piper. Differentiating your restaurant in such a crowded space is more difficult than ever, but it remains crucial if you don’t want to become an ill-fated statistic.Marketing your restaurant in the 21st Century is part art and part science. Both sides place a

What Restaurants that thrive have in common.

A good idea of how to manage social media for a restaurant and build your online presence is essential for any restaurant marketing strategy to help bring customers to your venue. This is because social media has become an essential tool to help people make purchasing decisions - especially when it comes to choosing where to eat⁠ and what to eat, as people love searching for and sharing photos of

The 12 Best Reasons for Using a QR Code Menu in Your Restaurant

A good idea of how to manage social media for a restaurant and build your online presence is essential for any restaurant marketing strategy to help bring customers to your venue.This is because social media has become an essential tool to help people make purchasing decisions - especially when it comes to choosing where to eat⁠ and what to eat, as people love searching for and sharing photos of food.It

A Guide to Managing Social Media for a Restaurant

Elixiba Herbal Alchemy Bar & Restaurant Case Study. The ease and versatility of the WOWapps platform has made a world of difference to Danni King and the Elixiba Herbal Alchemy Bar & Restaurant in Maroochydore. When COVID-19 struck, like all restaurants around the country Danni knew how she delivered her service was going to change. “We started using WOWapps for just regular takeaway orders,” she says. “Then once we go comfortable with that,

Elixiba Herbal Alchemy Bar & Restaurant Case Study

Customers expect restaurant delivery orders to be right - every time. If you’ve got a busy location, that’s going to be impossible to achieve; but when every small business is being compared to the efficiency of Amazon, you have to find a way to keep up. The traditional way of offering food delivery was to hire your own drivers and maybe even have a fleet of vehicles. It’s still possible

The Seven Important Things To Know About Food Delivery Marketplaces